Fresh Eyes Reviews - 3rd party client interviews for insights into Client Retention
A FreshEyes Review by Tenacity® is an independent third-party assessment of key account relationships, providing actionable insights through unbiased interviews with decision-makers to enhance account management, identify areas for improvement, and ensure customer satisfaction, with reports delivered within 10 days.
Key Feautures
FreshEyes Review (FER) is a third-party assessment to improve account relationships by gathering customer perceptions.
FER involves interviews with decision-makers to understand expectations, relationship quality, and value provided.
The review offers insights unattainable through standard customer satisfaction surveys.
FER helps overcome internal biases and reveals the customer's subjective perspective.
The process includes interview summaries, key quotes, and interviewer impressions, delivered in a report within 10 days.
It is beneficial for contract renewals, increasing the share of wallet, and identifying relationship threats.
FER offers benefits like uncovering customer-defined value, generating improvement ideas, and supporting retention plans.